Branch Manager

Company Name:
Bank of the Cascades
Job Description: Provide leadership, direction and supervision that enable the Branch to operate at peak efficiency, to maximize performance and to provide high quality customer service while contributing to the attainment of Branch and BOTC objectives. Support the on-going needs of customer relationships by upholding BOTC sales, service and soundness values; providing exemplary customer service; expanding, retaining and developing comprehensive customer relationships. Provide support to officers, other managers and regional team members in achieving goals. Call on customers independently and also with Trusted Advisors expert teams, Loan Officers and Managers to achieve regional goals.
Essential Duties and Responsibilities:
Team Management and Coaching
Responsible for managing the daily activities of a branch office.
Manage, support and coach Branch Team, assisting in their on-going training and development; direct Branch team members in all daily functions, responsible for scheduling, training, delegating and customer service management.
Directly supervise Relationship Banking Team and Customer Service Operations Management/Supervisory Team.
Lead regular staff meetings and training on branch audit, compliance and operations, in collaboration with Customer Service Operations Team.
Consistently communicate and coach team members with positive and constructive feedback; complete employee evaluations on time.
Promote exceptional performance; manage staffing levels and turnover; address underperforming employees; provide timely feedback and effective solutions.
Identify individual and team development needs and ensure training takes place. Establish and manage performance objectives for business volume, deposits, loan portfolios, customer service and quality of audit reports for Branch Team, maintaining Branch profitability.
Ensure team members develop effective working relationships with Trusted Advisors to provide support on customer requests as well as joint business development efforts.
Production and Portfolio Management
Assume a leadership role in delivering deposit products/services for new and existing customer relationships, collaborating with Trusted Advisor teams.
Deliver scored consumer lending products; and may deliver small business products and some real estate secured products.
Seamlessly refer customers for commercial, real estate secured/residential mortgage and other non-scored lending products to Trusted Advisors.
Develop, maintain and expand full account relationships; develop customer/prospect lists within assigned market area for marketing a broad range of Bank services.
Meet goals for production and top 10 customer relationship management responsibilities.
Maintain emphasis on business development, sales, deposit growth and community involvement to promote branch growth and profitability.
Interview loan applicants and obtain accurate information to forward on to the appropriate lending team member.
Maintain extensive knowledge of competitor's products, services and activities in the market area.
Participate in compliance training to maintain knowledge of lending/deposit activities, regulations and other appropriate training as required.
Ensure the adherence to all policies and procedures and assist team members with operating problems, exceptions and adjustments.
Oversee Branch operations, audit quality, branch facility and premises.
Represent BOTC to the community through strong customer relations, business development and community involvement.
Provide support and assistance; perform other related duties and projects as assigned in support of the daily functions and special projects of the Branch.
Experience and Skill Requirements:
Five to seven years comprehensive banking or financial services experience.
Extensive understanding of business and financial fundamentals, advanced accounting skills, mathematical aptitude and computer spreadsheet skills.
Possess proven business development skills, knowledge of the overall business marketplace and a history of successful community involvement.
Demonstrated analytical, decision-making and effective problem resolution skills.
Maintain a thorough knowledge of human resources laws and demonstrate exceptional supervisory and human resource skills.
Must be competent in the use of personal computer systems, internet applications and electronic mail; various Windows-based software applications including, but not limited to, banking application software, word processing and spreadsheet software.
Honor Bank of the Cascades expectations including core values, customer service and dress code.
Must demonstrate acceptable personal financial responsibility to be bondable.
Education / Certification Requirements:
Associates Degree in related field or an equivalent combination of work experience and education.
Physical Requirements:
Requires hand-eye coordination, manual dexterity and the ability to distinguish letters or symbols.
Physical ability to perform the essential functions of the job as listed.
Able to regularly stand or sit for prolonged periods of time.
Able to verbally communicate effectively with others.
May be required to push, pull, lift or move items weighing up to 50 pounds.
Extensive use of the telephone and internet communications.
Organizational Core and Management/Leadership Competencies Required for this Position:
Organizational Core Competencies:
Customer Service
Job Knowledge
Management/Leadership Competencies:
Branch/Department Operations
Business Understanding
Decision Making
Managing Performance
Location: Klamath Falls, Oregon

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